1. Introduction Welcome to Phoenix Star Insurance Agency. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, register, upload files, or engage with our services, particularly related to Medicare and insurance.
2. Information We Collect We collect several types of information from and about users of our website, including:
- Personal Information: This includes name, contact details (email address, phone number), demographic information, and any information provided during registration.
- File Uploads: We collect and store files you upload via your account, including documents related to insurance, Medicare, or other personal information. These files are stored securely and are only accessible by authorized administrators.
- Health Information: As part of our Medicare marketing and insurance services, we may collect health-related information (e.g., eligibility status) if it is provided voluntarily. This data is handled in compliance with applicable privacy laws such as HIPAA.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information, such as browsing behavior, IP address, and device information.
3. How We Use Your Information We may use the information we collect in the following ways:
- To Provide Services: To process registrations, handle file uploads, and offer Medicare and insurance services.
- Marketing: To send marketing materials related to Medicare and insurance products, provided we have your consent where required by law.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide support.
- Compliance and Legal Obligations: To comply with applicable laws and regulations, such as GDPR, CCPA, and HIPAA.
4. How We Protect Your Information We implement appropriate technical and organizational measures to protect your personal information and file uploads from unauthorized access, alteration, or disclosure. This includes encryption, secure file storage, and restricted access to sensitive data.
5. Sharing Your Information We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:
- Service Providers: We may share data with third-party vendors who assist in operating our website or delivering services (e.g., hosting, file management), provided they agree to protect the confidentiality of your data.
- Legal Requirements: We may disclose your information to comply with applicable laws, court orders, or legal processes, or in response to government requests.
6. Your Data Protection Rights Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access and Correction: You can access and request correction of your personal information by contacting us.
- Deletion: You may request that we delete your data, subject to our legal obligations to retain certain information.
- Opt-Out of Marketing: You can opt out of receiving marketing communications at any time.
- Cookies Management: You can manage or disable cookies through your browser settings.
7. Cookies Policy We use cookies to enhance your experience on our site. Cookies help us understand user behavior and improve our services. By using our website, you consent to our use of cookies. You may choose to disable cookies, but some parts of the website may not function properly.
8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will take steps to delete it immediately.
10. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or a notice on our website.
11. Contact Us If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Phoenix Star Insurance Agency
12818 Brookhurst St. Garden Grove, CA 92840
info@phoenixstarinsurance.com
1.800.874.6884